# KapsuleHost Facts

> Dated 4 October 2026. Canonical facts about KapsuleHost, each quoted word for word from a page this site already publishes, with that page named beside it. Where a fact and its source page ever differ, the source page is right.

## Company

- Kapsule Group Limited, a company registered in New Zealand. Source: [About KapsuleHost](/en-us/about)
- KapsuleHost began in 2015 as a small web design company in Wellington, New Zealand. We look after hosting for customers all over the world now, and we still build it the way we wanted it back then. Source: [About KapsuleHost](/en-us/about)
- These Terms of Service (the "Agreement") set out the terms on which Kapsule Group Limited, a New Zealand company ("KapsuleHost", "we", "us", "our"), provides cloud hosting, domain registration, email hosting, and related products and services (the "Services") to you ("you", "Customer", "your"). Source: [Terms of Service (Last Updated 9 October 2026)](/en-us/legal/terms)

## Products

- KapsuleHost sells web and WordPress hosting, business email, domain names, cloud and dedicated servers, and managed services. Source: [llms.txt](/llms.txt)
- Web hosting with mailboxes on your own domain, nightly backups, SSL and a CDN on every Web Hosting plan, plus free tools to move in. See the plans. Source: [Web Hosting with Email, Backups and SSL | KapsuleHost](/en-us/hosting/web)
- WooCommerce hosting that installs in one click, with SSL, nightly backups, a copy of your shop to practise on and checkout monitoring every minute. See plans. Source: [WooCommerce Hosting, Set Up in One Click | KapsuleHost](/en-us/hosting/woocommerce)
- Hand your sites to a team who look after them every day: every site checked every sixty seconds and a written report every Monday. Source: [Managed hosting | KapsuleHost](/en-us/hosting/managed)
- Container hosting for the apps you have already built, on a machine that is yours alone. Every app gets its own web address with a certificate on it. Source: [Container Hosting on a Machine of Your Own | KapsuleHost](/en-us/hosting/containers)
- White-label reseller hosting for agencies and freelancers. Manage client sites under your own brand. Source: [Reseller Hosting: Plans, Pricing and Features | KapsuleHost](/en-us/hosting/reseller)
- Web hosting for New Zealand businesses, billed in NZ dollars with GST on proper tax invoices, and Kora answering with our own team behind it. See the plans. Source: [Web Hosting for NZ Businesses, Billed in NZD | KapsuleHost](/en-nz/hosting/new-zealand-businesses)
- WordPress hosting that installs in one click, with staging, nightly backups, SSL, mailboxes and a CDN on every WordPress plan. Compare the four plans. Source: [WordPress Hosting with Staging and Backups | KapsuleHost](/en-us/hosting/wordpress)
- Managed WordPress hosting: we look after the site, serve whole pages from cache and quarantine any malware the nightly scan finds. Compare the managed plans. Source: [Managed WordPress Hosting, Done for You | KapsuleHost](/en-us/hosting/wordpress/managed)
- WordPress maintenance services with engineer hours every month, someone accountable for your site, and a monthly document of exactly what was done to it. Source: [WordPress Maintenance Services by a Person | KapsuleHost](/en-us/protect/wordpress-care)
- Business email at your own domain, with a calendar, contacts and to-do lists in every mailbox. Works in Outlook, Apple Mail and on your phone. See the plans. Source: [Business Email Hosting with Your Own Domain | KapsuleHost](/en-us/email)
- Email security with two signatures on every message you send, SPF, DKIM and DMARC published into your zone for you, and a DMARC policy you tighten over time. Source: [Email Security with SPF, DKIM and DMARC | KapsuleHost](/en-us/email/security)
- Email migration that brings your mail across with folders, sub-folders, read state and original dates intact. The migration wizards are free on every plan. Source: [Email Migration with Folders and Dates Intact | KapsuleHost](/en-us/email/migration)
- See the first-year and renewal price of every domain extension we carry side by side, with DNS and DNSSEC free where the extension allows. Search your name. Source: [Domain Names: Search, Register and Transfer | KapsuleHost](/en-us/domains)
- Free DNS hosting: set your website and email records from one screen, and every change is confirmed on every one of our servers before we call it done. Source: [Free DNS Hosting, Set from One Screen | KapsuleHost](/en-us/domains/dns)
- Domain transfer with every DNS record kept. For most extensions it costs one year's renewal and adds that year; .nz, .co.nz and .uk domains move free. Source: [Domain Transfer with Every DNS Record Kept | KapsuleHost](/en-us/domains/transfer)
- Look up who holds a domain name, when it was registered, when it lapses and where it points, with every registry status code translated into plain English. Source: [WHOIS Lookup: Read Any Domain Record Plainly | KapsuleHost](/en-us/domains/whois)
- Bulk domain search: put your whole shortlist in and see which names are free across every extension we carry, priced, in one answer. Up to 20 a run. Source: [Bulk Domain Search: Check Your Whole Shortlist | KapsuleHost](/en-us/domains/bulk-search)
- Cloud servers on NVMe in the EU, the US and Asia-Pacific, with root access, your own SSH keys, nightly backups, a firewall and security patching. See sizes. Source: [Cloud Servers with Full Root Access, on NVMe | KapsuleHost](/en-us/servers/cloud)
- Dedicated server hosting: one physical machine running only your work, with full root access, NVMe drives and a panel that powers, rescues and reinstalls it. Source: [Dedicated Server Hosting: a Whole Machine | KapsuleHost](/en-us/servers/dedicated)
- GPU servers that are yours alone, with full root access and a driver stack you choose and pin. Set the size of your model and see the machine that runs it. Source: [GPU Servers, Single Tenant and Built to Order | KapsuleHost](/en-us/servers/gpu)
- Storage servers: a dedicated machine built around its disks, every terabyte yours alone, full root access, and reading your data back is free, however often. Source: [Storage Servers: Your Own Disks, Free Restores | KapsuleHost](/en-us/servers/storage)
- Every plan we sell on one page, in your own currency: web hosting, WordPress, email, servers and more. Tax shows on its own line at checkout. See every plan. Source: [Web Hosting Cost: Every Plan We Sell, One Page | KapsuleHost](/en-us/pricing)
- Answer a few plain questions and we will build the setup that fits, at the price you would actually pay. Every answer narrows it. Get started. Source: [Which Web Hosting Do I Need? We Help You Pick | KapsuleHost](/en-us/help-me-choose)

## KPanel

- KPanel is the hosting control panel included with every KapsuleHost plan: your websites, mailboxes, domains, servers, invoices and support behind one sign-in. Source: [Hosting Control Panel for Everything You Run | KapsuleHost](/en-us/kpanel)

## Kora

- Kora, the AI hosting assistant built into KapsuleHost: add a mailbox, point a domain at a new site or bring a backup back, in one sentence. Free on every plan. Source: [AI Hosting Assistant That Does the Work: Kora | KapsuleHost](/en-us/kora)
- Kora answers immediately, at any hour, on any page in the panel. Source: [Contact](/en-us/contact)
- 7.3 Kora (our AI assistant) is available 24x7 in KPanel and at support@kapsulehost.com to handle initial triage and to answer routine questions. Kora responses are not "first response" for the purpose of the targets above unless they resolve your issue. Source: [Service Level Agreement, Clause 7.3 (Last Updated 28 September 2026)](/en-us/legal/sla)

## Pricing Policy

- The price you sign up at is the price you renew at, for as long as you stay on the plan. Source: [About KapsuleHost](/en-us/about)
- 7.3 Automatic renewal. Subject to clause 7.5, Plans automatically renew at the end of each billing cycle at the then-current Plan price, unless cancelled in KPanel before the renewal date. We will email you a renewal reminder at least seven days before an annual renewal. Source: [Terms of Service, Clause 7.3 (Last Updated 9 October 2026)](/en-us/legal/terms)
- 7.4 Price changes. Subject to clause 7.5, we may change Fees on at least thirty days' notice. New Fees apply from your next renewal. Where you have prepaid annually, the existing Fee applies for the remainder of the prepaid term. Source: [Terms of Service, Clause 7.4 (Last Updated 9 October 2026)](/en-us/legal/terms)
- 7.5 Price lock. The Fee applicable to your Plan at the time you subscribe is locked for the lifetime of your continuous subscription. Provided your subscription remains active and you do not change to a different Plan, we will not increase the Fee you pay, even if we increase Fees for new subscribers. The price lock is personal to your Account and does not transfer. Source: [Terms of Service, Clause 7.5 (Last Updated 9 October 2026)](/en-us/legal/terms)

## Support Hours

- 7.1 We provide customer support through KPanel tickets and at support@kapsulehost.com. Response targets are based on issue severity and your Plan. Source: [Service Level Agreement, Clause 7.1 (Last Updated 28 September 2026)](/en-us/legal/sla)
- 7.2 "Business hours" means 09:00 to 18:00 New Zealand Time, Monday to Friday, excluding New Zealand public holidays. Source: [Service Level Agreement, Clause 7.2 (Last Updated 28 September 2026)](/en-us/legal/sla)
- Kora answers immediately on any page in the panel. When a person is the right answer, one of our own team picks it up. On Care Pro, a person replies within 1 hour. Source: [Contact](/en-us/contact)
- A person replies on business days. Source: [Contact](/en-us/contact)

## Status Page

- 9.1 Our public status page is at status.kapsulehost.com. It shows current incidents, historic uptime, and scheduled maintenance. Where it shows a Service as degraded, that Service is reachable and serving but slower or reduced, and under clause 2.4 that time counts as available rather than as Downtime. Source: [Service Level Agreement, Clause 9.1 (Last Updated 28 September 2026)](/en-us/legal/sla)
- 10.1 Routine maintenance is performed during low-traffic windows, typically Sunday 02:00 to 06:00 UTC. Maintenance is announced on the status page in advance and, where reasonably practicable, by email. Source: [Service Level Agreement, Clause 10.1 (Last Updated 28 September 2026)](/en-us/legal/sla)

## Data Regions

- Our servers run in 3 regions: EU, US, Asia-Pacific. Source: [About KapsuleHost](/en-us/about)
- Your website runs on our servers in the EU. On plans that include our CDN (Web Hosting, WordPress, Managed WordPress, Managed WooCommerce and Concierge), your pages are also cached at edge locations around the world, so they load quickly for visitors far from the EU. Cloud servers can run in any of them. Source: [About KapsuleHost](/en-us/about)
- 10.4 KPanel, our control panel, runs on servers in the Asia-Pacific region. So do the database that holds your account information, including your billing and support records, and the online shops you run with us, with their data. Off-site backups of this data are stored in Finland, as clause 10.1 sets out. The Sub-processors List at kapsulehost.com/legal/sub-processors sets out where each Sub-processor processes personal information. Source: [Privacy Policy, Clause 10.4 (Last Updated 8 October 2026)](/en-us/legal/privacy)

Every page is also published as Markdown at its own address plus ".md". An index: https://kapsulehost.com/llms.txt