Utu me ngā Mahere
Proration me ngā Hononga Mahere
When you move between plans, Kapsule works out the exact amount before anything is charged, shows it to you, and waits for you to confirm.
Ina koe e neke ana i waenga i ngā mahere, ka whakarite a Kapsule i te uara tika i mua i te tāke, ka whakaatu ki a koe, ā ka tatari kia whakaae koe.
E whā ngā putanga rerekē, e whakawhirinaki ana i te huarahi e neke ana koe, me te mea mehemea e whakarereke ana koe i te huringa tāke. Ko te mōhio ko tehea te tūwhitinga ka whakatau i te nui o te whāngaro.
Te Tīmata i te Whakarereke Mahere
- Haere ki Billing.
- Rapu i te tāpiranga i te ripanga Your plans.
- Pāwhiri Change plan.
- Tīpako i te mahere hou me te huringa tāke.
- Arotake i te arokite, katahi ka whakaae.
Ko te mata whakaae ko Confirm Plan Change me te kōrero nei: "Review the change below. Nothing happens until you click confirm." I a ia e whakarite ana i ngā mati ka whakaatu "Calculating the exact charge".
Ngā Putanga E Whā
Te Whakapiki i roto i te Huringa Tāke Kotahi
Ka tāke koe i te difference only, kua tauine atu ki te wāhanga o tō wā tāke e toe ana.
Ko te tatauranga penei tonu: tango i te uara rerekē i waenga i ngā mahere e rua, whakatupu ki te hautau o te wā inaianei e toe ana, ā ka tāke. Mehemea koe e tekau ma tahi ngā rā ki te rua tekau ngā rā o te marama, ka utua koe mō ngā tekau ma iwa rā e toe ana, ehara i te marama kotahi anō.
Ka tohua e te papa tenei he "Prorated for the remaining days" me te kōrero "Your renewal date stays the same." He mea nui tēnā: e kore te whakapiki e tīmata anō i tō wā tāke, e kore e neke i tō rā tūturu. Ka tae mai te whakahou e whai ake ki te rā i pēnei tonu ai, ki te uara katoa o te mahere hou.
Te Mutu i te Triwhā Koreutu Wawe
Mehemea koe i runga i te triwhā ā e neke ki te mahere utu, ka mutu tonu te triwhā, ā ka tāke koe i te uara katoa o te mahere hou inaianei. Ka tīmata he wā tāke hou mai i tērā wā.
Ka kī te papa "Your free trial ends today" ā ka whāki "Your current free trial ends now. You'll be charged the amount on the right, and your next renewal is on that date."
Me āta inaianei koe he kāri mō tēnei. Mēnā kāore he kāri inaianei ka whakahē te whakarereke. Tīarotake Payment Options and Saved Cards.
Te Whakarereke Huringa Tāke
Ko te neke i waenga i te marama me te tau e āta tīmataina anō, ehara i te whakatauine. Ka mutu tō wā inaianei i tēnei rā, ka tīmata he hou i tēnei rā, ā ka tāke koe i te uara katoa o te huringa hou.
E kore he whakakore tuku mō te wāhanga e toe ana o te wā e whakarereketia ana. Mehemea e whakarereke koe mai i te marama ki te tau i whakarua te marama utu, e kore tēnā haurua marama e whakahokia, e kore hoki e whakataria atu. Whakarereke i te rā whakahou, kia kore ai e utu koe e rua ngā wā mō ngā rā ōrite.
He mārama te papa: "Your current billing period ends today. You'll be charged for a fresh annual period starting now."
Te Whakaiti
E kore te whakaiti e tāke i a koe i tēnei rā, e kore hoki e whakahoki, e kore hoki e whakataria. Kua whakatikanga, ā ka whakawhānui i te mutunga o tō wā tāke inaianei.
Ka haere tonu tō mahere inaianei me ngā mea katoa kua āta. I tō rā whakahou ka tango te mahere hokohoko iti ā koinei tō tāke.
Ka karanga te papa i tēnei he "Scheduled for renewal", ka kī "You won't be charged anything today. Your current plan continues until then", ā ka huri te pātene whakaae ki Schedule Change. Ko te rarangi whakarāpopoto ka pānui "Takes effect" engari "New renewal date", ā ka whakaatu te tāke o tēnei rā No charge today.
E kore he whakakore kaute, he whakakore toa, he pokapū ranei i Kapsule. E kore te whakaiti e puta he pokapū whakakore no te mea kāore he wāhi mō tēnā. Mehemea e hiahia ana koe ki te moni whakahoki kaore i te mahere hokohoko iti, tīarotake Refunds and What Is Refundable.
Ngā Mea e Whakaatu te Arokite
E toru ngā pūtake ka puta i mua i tō whakaae.
What's Changing ka tū te mahere inaianei me te mahere hou ki te taha tētahi ki tētahi, me te ingoa mahere, te huringa tāke, me te uara haumaru tāua GST.
He whāki e tohua ana ko tehea o ngā putanga e whā e pa ana, i te kupu tītohu i runga.
Billing Summary e tohua ana i te mahere hou, te huringa tāke, i te wā e whakawhānui ai, me te mutunga Today's charge. Ko tērā mati whakamutunga GST inclusive kei ā koe te mea e pa ana te GST, no te mea ko tēnei te mea ka wehe mai i tō kaute. Ko te pū ka pānui "Price locked at renewal. Cancel anytime from the Billing page."
Ko te uara haumaru i te whakatairanga ekskōru o te GST ā ko te tāke o tēnei rā kaokao. He rerekē ia ki a ia, ehara i te hē. Tīarotake GST and Tax Invoices.
Ngā Whakarereke e Whakahē
E rua ngā āhuatanga e turaki ai te whakarereke mahere i mua i tōna tīmatanga.
Different products. E kore e taea e koe te huri i te tāpiranga kaupapa tūhononga into he kūkare kapua, kia tohu ranei te mahere īmēra into te kaupapa tūhononga. Ka kī te papa kia tāpiri koe i te hua hou hei tāpiranga motuhake i te wāhi o te huri i tēnei.
Legacy subscriptions. E toiti noa ngā tāpiranga pakupaku tawhito e whakahaere ana i waho atu i te mīhini tāke o nāianei, ā ka whakatūtū ki te tautoko.
Tō Uara i muri i te Whakarereke
Ka raka a Kapsule i te uara i whakaae koe i te whakatāo, ā ka raka anō te whakarereke mahere ki te uara hou mahere i te wā i whakaae koe. E kore te piki uara katoihe apo o muri e whai ki a koe i tō tāpiranga inaianei. Ko Renewals and Auto-Renew e whakaatu ai i te āhuatanga e whakatinana ai tēnei.
Mō te mahi tūturu: ko te mati i te arokite ko te mati e haere tonu ai koe e utu, kia roa noa tō whakarereke mahere anō.
Te Whiriwhiri i te Wā e Tika
- E whakapiki ana ā e hiahia ana koe ki te utu iti i tēnei rā? Whakapiki i muri o tō wā tāke. E toe iti ana te neke o te mea hei tāke. Ko te mati whakahou he ōrite tonu mēnā e hea.
- E neke ana ki te tau? Mahi i te rā whakahou, kia kore ai e whakahoro i te nui o te wā inaianei.
- E whakaiti ana? Ka whakawhānui i te mutunga wā, ahakoa i hea, kaore noa ake te wā nui mō te tatari. Whakatikanga i te wā i whakatau koe.
- I runga i te triwhā ā te tino koa i te mahere? E kore he whakatauine hei whakarite. Ko te huri e tīmata noa i te wā hou.
Whakatika Whakarereke
Ko te whakarereke e tonoa ana i ahau kia tāpiri he kāri. Ko te huri triwhā me te whakapiki e tāke tonu, kaore he kāri me āta. Tāpiri i te wāhanga Utu.
I hiahia ahau i te whakahoki mō te whakaiti. E kore te whakaiti e whakahoki, e kore hoki e whakataria. Ko tō mahere inaianei ka haere tonu ki te rā e whakaatu ana he "Takes effect".
E hiahia ana ahau ki te whakakore i te whakaiti whakatikanga. Tīmata i tetahi whakarereke mahere anō ki ō tō mahere inaianei i mua i te rā whakawhānui. Mehemea e kore a tēnā ka mutu ai, whakatuwhera he kaiwhakatakoto tautoko.
Ko te tāke o tēnei rā he nui ake i te rerekēnga uara. Ka āta i te GST mehemea ko NZD tō kaute. Whakatairanga ki te tapeke nama, ehara ki ngā uara mahere tāua GST.
Ka kore te whakarereke i muri i tō whakaae. E kore te tāke mehemea e kore te whakarereke katoa e angitu. Tīarotake te kāri inaianei me te tūnga tāpiranga, katahi ka whāwhā anō. Mehemea he kaha whakatauine te whakarereke, ka angitu, ka hē rānei te rahi ā te tāke tahi, nō reira ka hē te rahi ka mutu tonu te tāke.
E hiahia ana ahau i te hua rerekē, ehara i te mahere rerekē. Hokohoko hei tāpiranga hou mai te Toa. Ko tō mahere inaianei e haere tonu ana, e kore e whakarereke.