Whakatikatika Raru
Te Whakatika i te Īmēra Ehara i te Taenga Mai
If emails sent to your Kapsule address are not arriving, there are several places to check. Work through these steps in order to identify and resolve the issue.
Mēnā e kore ana ngā īmēra e tae ki a koe i tō KapsuleHost wāhi, he maha ngā wāhi hei tirotiro. Haere i ngā kaupapa nei i te raupapa hei tautuhi me te whakatika i te raru.
Kaupapa 1: Tirotirohia a Koe Anō, te Kōpaki Spam me te Kōpaki Junk
I mua i te rapu atu, tirotirohia a koe anō, te kōpaki spam rānei te kōpaki junk i roto i a koe anō, te kaiwhakatupuranga īmēra me te KPanel webmail interface. Mēnā e tae ana ngā karere ki reira, tohu atu he "not spam" hei whakaako i te tātari.
Hei whakatūpuranga KPanel webmail: whakatomo ki KPanel me te haere ki Mailboxes, katahi ka pāwhiri Webmail i te taha o te mailbox kua pāuitia.
Kaupapa 2: Whakatupuranga Koe Anō he Mailbox
Kia tino mārama koe ko te mailbox e tūmanako ana koe ki te īmēra he tūturu tēnei:
- Whakatomo ki KPanel i kpanel.kapsulehost.com
- Haere ki Mailboxes
- Whakatupuranga koe anō e ōwhakatā ana te wāhitau
Mēnā e kore ana e ōwhakatā, kāore te mailbox e tū ā-muri noa, ā, tērā pea i whakawhiwhia te kaipuku i tētahi karere pā.
Kaupapa 3: Tirotirohia a Koe Anō, ngā MX Record
Ko ngā MX record he hē tō aua tūmomo e whai take nui ana ki te raupatu īmēra. Me tohu atu ngā MX record o tō mīhini ki te Kapsule mail server:
- Haere ki Domains i KPanel me te whakatau i a koe anō, tō mīhini
- Pāwhiri DNS Records me te rapu i te MX record
- Whakatupuranga koe anō e tohu ana ki
mail.kapsulehost.com
Kāore koe e taea te whakatupuranga i ngā MX record o nāianei mā MXToolbox.
Mēnā kua huri tō MX record, kāore te whakaputa i a koe anō roa ake i te 48 haora. I roto i tēnei wā, tērā pea e tukitukihia ana tētahi īmēra ki te taonga ō mua.
Kaupapa 4: Tirotirohia a Koe Anō, te Rokiroki Mailbox
Ko tētahi mailbox ki te whakatū tika ka whakakāinga i ngā īmēra e tae mai. Hei tirotiro i te rokiroki:
- Haere ki Mailboxes i KPanel
- Tirotirohia te pae whakakore rokiroki mō te mailbox kua pāuitia
Mēnā e tae ana te mailbox ki tōna tohu rānei e whakatata ana, mukuhia ngā īmēra tūturu (me ngā tauhake nui ōna) me te whakakarekare i te paepae tūwhakaroa me te paepae spam.
Kaupapa 5: Tirotirohia a Koe Anō, ngā Ture Whakawhiti
Mēnā i whakatakotorihia e koe te whakawhiti īmēra, tērā pea e tae ana ngā karere ki tētahi inbox kē:
- Whakatupuranga te mailbox i KPanel
- Pāwhiri te Forwarding tab
- Whakatupuranga koe anō mēnā kua āhei te whakawhiti me hea e haere ana
Mēnā e kore ana "keep a copy in this mailbox" i te tikanga, e kore ngā karere e puta i te Kapsule mailbox.
Kaupapa 6: Tonoa te Kaipuku mō tētahi Karere Pā
Tonoa te kaipuku kia tuku atu i ngā karere pā (non-delivery report) i whakawhiwhia. Kei roto i ngā karere pā etahi wāwāhi tukupū:
| Wāwāhi | Āhuatanga e Tino Aronga |
|---|---|
| 550 | Mailbox e kore ana, e kore ana rānei te tūranga |
| 552 | Mailbox ki te whakatū tika |
| 421 | Tūmomo raru taupoki, me ngana anō te kaipuku |
| 553 | SPF rānei te raupatu mīhini he raupatu |
E Kore Tonu ana te Whakawhiti?
Mēnā kua haere koe i ngā kaupapa i runga ake nei, ā, e kore tonu ana te īmēra e tae mai, whakatupuranga tētahi tohu tautoko i KPanel i raro i Support. Whakauru te īmēra wāhitau kua pāuitia, ngā MX record o nāianei o tō mīhini, ngā karere pā, me te wā tata ka tae mai ai te īmēra haumaru.