Haumarutanga
Whakamatau me te Whakatairite Tūturu
Hosting accounts are a high value target, so people will try to impersonate Kapsule to get your password. This page tells you exactly what a genuine message from us looks like, what we will never…
Ngā Whakapahoko me te Whakataukī Hēkoi Tāngata
Kei te rawe tonu ngā pūkete hosting, koia nei ka ngana te hunga ki te whakataukī hēkoi i a Kapsule kia tīkina ai tō kupuhau. Ka whāki tēnei wāhi ki a koe i tēnā āhua o tēnei kupu pono mai i a mātou, i ngā mea e kore mai a mātou e ui atu ki a koe, me ngā mahi hei mahi mēnā kua hoatu e koe he mea.
Te Ture Kotahi
E kore a Kapsule e ui atu ki a koe mō tō kupuhau KPanel. Ehara i te īmēra, ehara i te waea, ehara i te mea kōrerotahi, ehara i te whakahoki pūkete tautoko, kāore he wā.
Ko tō kupuhau anake kua whakaingoa mai ki te puka whakauru i kpanel.kapsulehost.com me ki ngā tautohu whakaū a te paepae ake i a koe kua uru mai kē. Ki ngā āwahi kē, i te tangata kē, i te take kē, he whakaeke tēnei.
Karekau he āhuatanga i whānui tonu ai kia hiahia he kaimahi tautoko i tō kupuhau Kapsule. Kua kite noa te tautoko i tō pūkete, kua āhei te mahi i runga i a ia kāore he kupuhau. Ko te ui atu mō reira he tohu koinei ē kore mai a mātou.
Ngā Pokapū me ngā Rohe e Whānui Tonu ai Mātou
Ngā Pokapū e Tuku Atu ai Mātou
Ko ngā kupu aunoa katoa mai a Kapsule ka tukuna i te ā-rohe, send.kapsulehost.com, koia nei ngā whakahoki ka arahi ki kapsulehost.com.
| Ingoa kaiwhiwhinga | Pokapū whiwhinga | Whānuitanga |
|---|---|---|
| Kapsule | noreply@send.kapsulehost.com | Kupu whakauru me ngā kupu haumaru |
| Kapsule | hello@send.kapsulehost.com | Harikoa, tohu, ngā pānuitanga pūmotomoto |
| Kapsule Billing | billing@send.kapsulehost.com | Ngā īnhoihi, ngā tāpui, ngā ahuatanga ka piki anō, ngā raru utu |
| Kapsule Provisioning | provisioning@send.kapsulehost.com | Ngā ratonga kua rite |
| Kapsule Support | support@send.kapsulehost.com | Ngā whakahoki karetao |
| Kapsule Ops | ops@send.kapsulehost.com | Ngā pānuitanga hanganga |
| Kapsule Alerts | alerts@send.kapsulehost.com | Tohu whakatūpato |
Ko te whakahoki ki te karetao tautoko he pokapū whakahoki o te āhuatanga ticket+KC-0000@kapsulehost.com, ā ko te nama ko tō tohutoro karetao.
Ka ngawari noa te whakataukī whakaatu. Ko "Kapsule Billing" i roto i tō pūkete e kore e whakaatu i te mea noa iho. Whakahoki te pokapū me pānui i te pokapū tūturu. Ko ngā mea kāore i @send.kapsulehost.com, rānei i te rohe rite ki kapsule-cloud.com rānei kapsulecloud.co, e kore i a mātou.
Ngā Rohe Anake e Whānui ai Mātou
| Rohe | He aha tēnei |
|---|---|
kpanel.kapsulehost.com | Te paepae whakarae, me te wāhi anake koe e uru ai |
kapsulehost.com | Te paetukutuku matua |
support.kapsulehost.com | Tēnei pokapū awhina |
Mēnā he hononga e kii koe he wāhi whakauru Kapsule ā ko te āwhare pokapū e kii he mea kē, tutuki i a ia. Whakatairite he hononga i mua i te pana me pānui i te āwahi e haere tūturu, kāore i te kōrero.
Karekau He Tohu Huna i Waenganui i a Mātou
Ko ētahi kaupapa e hoatu ki a koe he kupu tūtemi whakahoki whakaeke e whakataki ake kei te kupu pono. Karekau he tohu penei a Kapsule. Kaua e whakamana i tētahi "tohu whakamanatanga", "kupu haumaru", rānei "PIN tautoko" mai i te tangata e kii ana koe mā mātou hei tohu i te mea, nā te mea karekau he āhuatanga penei kei te waenganui kia whakatakina.
Ko tō Support Key, te tohu e tiimata ai ki KSK- i te wāhi Tautoko me i Settings, kātahi Account, ka mahi i te aratau kē. Ko ia e tohu ai koe ki a mātou, kia tukutukutia ai te karetao ki tō pūkete otea. Ehara i te tohu huna, kei te kite te tangata katoa e kite noa ana i tō paepae, ā e kore e whakaatu he mea i te mea noa iho i te tangata i tuku kupu mai ki a koe.
Te Wāhi Kotahi e Kohikohi ai he Tohu Whiwhinga
Kei te kotahi anake te rereke, ā he pai te mōhio kia kore ai e pohēhē i muri mai.
Ko te puka karetao tautoko, i roto i te Support i te paepae i a koe kua uru mai kē, he āwhare kōwhiri tohua Login Credential (Optional). Ko tēnei mō te tohu whiwhinga tautahi e kohi koe e arahi ai kia āhei ai mātou ki te mahi mō koe: te kupuhau pūkete īmēra, rānei te kupuhau kaiwhakahaere tōpūtanga i roto i tō paetukutuku.
- E kore ko tō kupuhau Kapsule.
- He kōwhiri. E kore te whakaroa i a ia e whakatāria ai te karetao.
- Kua orooro, e āhei ai te mātai tautoko noa iho, ā karekau e whakaatu ki te kaimahi AI.
- Kua purua aunoa 30 rā i muri i te whakatāria o te karetao, me 7 rā i muri i te whakatika rānei te karetao i takoto.
- Kei roto noa i te paepae uru tūturu. E kore e ui atu īmēra, waea, rānei kōrerotahi.
Heoi tonu, whakatīnana ngā tohu whiwhinga e koe e hāwhe. Hangaia he pūkete tūponotanga rānei he kupuhau tūponotanga mō te mahi, me te whakarereke rānei te tango i muri i te whakaoti o te karetao.
Pēhea te Tirotiro i tēnei Kupu Pohēhē
Kaua e āhei i te kupu ake. Haere ki te puna.
- Kaua e pana i te hononga. Tuwhera tētahi arapaki hou me te whakatairite
kpanel.kapsulehost.comake. - Uru i te āhuatanga noa me te rapu i te mea i kii ai te kupu. Ko te utu i hapa tūturu ka puta i te wāhi Utu. Ko te karetao ki whakahoki tūturu ka puta i raro i te Tautoko. Ko te whakatupatupatanga tūturu ka whakaatu he paratene.
- Tirotiro i te tuhinga ahuatanga i Settings, kātahi Account, kātahi View log, mō ngā mea i mahi koe kāore i mahi. Tiro Reading Your Account Audit Log.
- Mēnā karekau i reira, karekau i tūturu. Whakakohu te kupu.
Ngā whakaari mahi noa: he kāri i āpiti kē, he rohe a whakapau i āianei, he īnhoihi pepa, te ui "whakamatautau" pūkete, me te whakatūpato tupato i roto i te haora. Ko te tūtanga whakatupatupatanga pono kei te homai he wiki o te whakatūpato, kāore he haora.
Mēnā Kua Tomo Koe i tō Kupuhau
Mahi tere me te āhuatanga e whai.
- Whakarereke i tō kupuhau i te tata atu i
kpanel.kapsulehost.com. Mēnā e kore koe e uru, whānui i te hononga wareware kupuhau i te wāhi whakauru. - Whakatīhei i te whakamanatanga takirua mēnā karekau kē, kia kore noa iho te kupuhau takatakahia e āhei. Tiro Account Security.
- Whakamutu i te āwahi katoa i Settings, kātahi Security, kia patua te mahi a te kaiwhakaeke.
- Arotake i ngā mahi hohe tonutanga me te hītori whakauru i te whārangi ake mō ngā taonga me ngā āwahi e kore koe i mohio.
- Whakakore i te AWS API key katoa koe i kore i hanga. Ko te AWS API key e ora tonutanga tonu i te whakarereke kupuhau me te whakamutu, koia nei e kore tēnei kaupapa mā te kōwhiri. Tiro API Keys and Developer Access.
- Tirotiro i te tuhinga ahuatanga mō ngā whakarereke: ngā paetukutuku hou, ngā whakarereke DNS, tēnei whakarereke īmēra, tēnei mema rōpū hou.
- Tirotiro ko tō pokapū īmēra ko tō tino mea. Ka ngana he kaiwhakaeke ki te neke i tēnei. Tiro Changing the Email Address on Your Account.
- Whakarereke i te kupuhau kotahi i ngā āwahi e whānui noa ai. Mēnā i whānui tonu, kua rua te pūkete katoa i tē i whakawhiti.
- Tuwhera tēnei karetao tautoko me te kī i te mea i tūturu, kia āta tirotirohia ai te pūkete.
Mēnā ko tō paetukutuku, karekau tō pūkete, i āwhawhā, tiro What to Do If Your Site Is Hacked.
Mēnā te Tangata e Whakataukī Hēkoi i a Koe
Ko te whakapahoko e whānui tō rohe he raru ka āhei koe te whakaheke tonutanga.
Whakaputa i ngā tuhinga SPF, DKIM, me DMARC e tika ana kia āhei ai ngā kaupapa utu īmēra ki te wetiweti i tō īmēra pono mai i te whakataukī, me te whakakore i te whakataukī kia kuhu atu rānei. Tiro SPF, DKIM and DMARC.
Mēnā he putaake whakataukī o tō rohe kei te hapai i a Kapsule, pānui. Tiro Reporting Abuse mō te mea hei tuku me te wāhi.
Te Pānui i tēnei Kupu Whakapahoko e Kii ana Ko Mātou
Tukuna ki abuse@kapsulehost.com, hei āpiti e āhei ai tō kaupapa īmēra kia ora ai ngā pokapū taketake. Whakauru i te URL o te whārangi i honohonoa ai.
Kaua e whakahoki i te kupu, me kaua e whiwhia he mea ki te whārangi kia "kite ai he aha." Ko te paetukutuku whakapahoko ka tuhia ngā mea katoa e whakatairite koe.
Whakatika Raru
Ko te īmēra e rite ana tonu engari e kore tonu koe e hirihiri. Uru i te tika me te tirotiro. Ko tēnei e tino tohu ai.
Ratonga tohu takirua i āpiti koe i kore i tonoa. Kei a te kaiwhakaeke tō kupuhau ā e ngana ana kia whakawhiti i tō takirua tuarua. Kaua e whiwhia te tohu ki te āwahi. Whakarereke i tō kupuhau i te tata atu me te haere i roto i te rarangi whakaiti i runga.
I tūturu te pānui whakarereke īmēra i kore i tonoa. Kei roto noa te kaiwhakaeke i tō pūkete i āianei. Āhei i te rarangi i te tata atu. Tiro Lost Access to Your Account Email.
I karanga tētahi tangata e kii ana ko mā Kapsule tautoko. E kore mātou e waea i te wā e kore koe i tonoa e ui ai ki ngā tohu whiwhinga rānei ngā taipitopito utu. Tungia te waea me te tuwhera karetao.
He kupu e ui ana kia utu i tēnei īnhoihi mā te ripa pūtea ki tēnei pūkete hou. Whakataukī tuhinga utu. Kia utu tonu i roto i te wāhi Utu i te paepae. Tiro Payment Options and Saved Cards.