Ask us anything and get a real answer straight away.
Kora has already read your account, your sites and your invoices, so the first answer you get is about your own setup. When a person is the right answer, one of our own team picks it up within 4 business hours, and within 1 hour on Care Pro.
- Kora answers immediately, at any hour, on any page in the panel.
- Our own team stays with you from the first message through to the fix.
- Every plan reaches the same team and the same response times.
My shop got slow this morning and I have a sale running. What changed?
- SupportSites, mail, certificates, restoresKora now, then a person
- Before you buyPlans, prices, what is includedAnswers immediately
- BillingInvoices, tax, payment methodsA person, within 4 business hours
- Abuse and legalReports, notices, lawful processAcknowledged in 24 hours
- Security disclosureFindings in our own platformConfirmed by a person
- Press and partnershipsMedia, resellers, agenciesA person on business days
Traffic tripled at 06:12 when your newsletter went out, and your cache was cleared just before it. Here is what to change, and I can walk you through it now.Someone from our team is on this thread too and will confirm your new limits within 4 business hours.
Every message reaches a desk that owns the work. The one lighting up is the desk taking this one.
The person who answers is the person who fixes it.
You reach our own team directly. They have the panel open, they can read your account, and they can make the change while you are still in the conversation.
One person owns it, start to finish
Whoever picks up your message stays with it until the thing works again, and you keep the same thread the whole way through.
They arrive already knowing your setup
Your plan, your sites, your mailboxes and your invoices are on the screen in front of them before they reply, so you get straight to the problem.
The same team for everyone
A one site plan reaches exactly the people a sixteen site plan reaches. Care Pro buys you a first reply within 1 hour, written by that same team.
Reach the right desk first time.
Six addresses, each read by the team that owns that work. Pick the one that matches what you need and your message lands with somebody who can act on it.
Support
Anything about a service you already run with us: a website, a mailbox, a certificate, a restore from backup or a domain that needs pointing somewhere new.
Kora answers immediately in the panel. A person replies within 4 business hours, and within 1 hour on Care Pro.
support@kapsulehost.comBefore you buy
Which plan fits what you are building, what a renewal costs, what is included in the price, and what moving from your current host involves.
Kora answers immediately and has read the catalogue, the price list and the Terms.
Ask KoraBilling
Invoices, tax treatment, changing a payment method, and the price lock that holds your rate for as long as you stay on the plan.
A person replies within 4 business hours on business days.
billing@kapsulehost.comAbuse and legal
Copyright notices, phishing, spam, network abuse and lawful process. The reporting page lists exactly what each kind of report needs so we can act on it fast.
A person acknowledges your report within 24 hours on business days, which is the abuse desk's own commitment.
Open the reporting pageSecurity disclosure
A finding in our own platform, reported in confidence. We confirm receipt, work with you while it is fixed, and credit you when you would like us to.
Confirmed by a person, and anything already being exploited goes straight to the front.
security@kapsulehost.comPress and partnerships
Interviews, comment, reseller and agency partnerships, and anything commercial that goes beyond the published price list.
A person replies on business days.
hello@kapsulehost.comAn answer at two in the morning, on the page you are already on.
Kora is built into the panel and reads your own account before it replies. Ask it why a page is slow, what a line on an invoice is, or how to point a domain, and it answers in the moment, in your language, on every plan.
I can see it. Your payment plugin updated at 01:58, which is when the checkout changed. Here is what to do next.
Kora is included on every plan and answers on every page in the panel.
Send a message and a person reads it.
It lands in the same inbox as the support desk and a person replies within 4 business hours. Say in the message if a live site needs attention today and it moves to the front of the queue.
What you send is used to answer you and for that alone. The Privacy Policy sets out what we hold and for how long.
What people ask before they write to us.
- How fast do you actually reply?
- Kora answers immediately on any page in the panel. When a person is the right answer, one of our team replies within 4 business hours, and within 1 hour on Care Pro. Business hours run from 09:00 to 18:00 New Zealand time on New Zealand working days, defined at clause 7.2 of the Service Level Agreement.
- Do I get the same support on the smallest plan?
- Yes. Every plan reaches the same team, with the same published response times. Care Pro adds a first reply within 1 hour.
- Can you help me move from my current host?
- Yes. The migration wizard is free on every plan and moves your site, your mailboxes and your DNS records for you. If you would rather hand the whole move over, our team will do it for you as a done for you service.
- Can I talk to somebody before I buy?
- Yes. Kora answers plan and pricing questions immediately and has read the catalogue, the price list and the Terms. The sales desk is a person, on business days, for anything commercial beyond that.
- What happens if my site needs attention at the weekend?
- Kora is there at any hour, on any page in the panel, and it reads your account and walks you through the fix. A person picks it up within 4 business hours, and within 1 hour on Care Pro.
Ask before you decide.
Tell Kora what you are building and it will tell you which plan fits, what it costs and what is included. It answers immediately, on any page.
Ask Kora