Every promise on this site is written into your contract.
The commitments below are what we tell you everywhere else on this site. Each one shows the clause that carries it, and any row will open to show you the contract's own words, read straight out of the published Terms.
9 of the 11 carry a numbered clause you can hold us to. The rest are commitments we make and keep.
Everything we hold ourselves to is on this site, in full.
Each document below is published in the open, indexed and anchored, so you can read the exact line that applies to you and link somebody straight to it.
The Terms of Service
The whole agreement, clause by clause, with an anchor on every one so you can link to the exact line you mean.
The Service Level Agreement
The availability we target, the service credits you get when we miss it, and the response times we publish, all at clause 2.
The fair use limits
The real numbers behind the word unlimited, so you know what you have long before you need it.
The Refund Policy
Thirty days to change your mind, how a refund is worked out, and when it reaches your account.
The Privacy Policy
What we hold, why we hold it, how long we keep it, and how you ask for a copy or have it removed.
Your work leaves with you whenever you want.
Everything you build here is yours to take, on your own schedule, using tools that are already in your account.
Export it yourself, in the panel
Your sites, your databases and your mailboxes come out through tools already in your account, and you have thirty days to use them.
Your domain moves on your word
The authorisation code is issued in the panel the moment you ask for it, and the transfer lock is yours to switch off.
Thirty days of grace
An account can be brought back for thirty days after it closes, so a change of mind is one click away.
The clauses quoted here are read from the contract itself.
Open a row above and the words that appear are pulled out of the published Terms of Service as the page renders. They are the contract's own sentences, so the promise and the document behind it stay in step by construction rather than by somebody remembering to update both.
- Every quotation is read from the published Terms at the moment the page loads.
- Every clause number links to the clause it names, at its own anchor.
- Every promise made elsewhere on this site appears in the record above.
What people ask about the record.
- Where does the wording in the table come from?
- It is read out of the published Terms of Service as the page renders, so what you see quoted is the contract's own sentence and it moves the moment the contract does.
- What does Our commitment mean on a row?
- It means we make and keep that promise as a matter of how we run the company, and it lets you see at a glance which rows a numbered clause carries.
- Does the price lock apply to me?
- It applies for as long as your subscription runs continuously, on the plan you bought. Clause 7.5 carries the full wording and it opens straight from the table above.
- What are the fair use numbers?
- 20 TB of bandwidth, 500 GB of storage and 500 active mailboxes per account, published at clause 4.7, and we email you on the day you reach one.
- Who do I talk to about one of these promises?
- Write to the support desk. Kora answers immediately in the panel, one of our own team replies within 4 business hours, and anything we confirm gets put right.
Read the contract before you buy.
The whole agreement is published on this site, clause by clause and anchored, and it says the same things this page does.
Open the Terms