Hand your sites to a team who look after them every day.
You get a named account manager, engineers who already know how your sites are put together, and a fourteen day programme that brings everything across and hands it back to you running well.
- A named account manager, introduced within 4 business hours
- Every site checked every sixty seconds, day and night
- A written report on every site, every Monday
FromUS$357a month
Get Managed HostingMove up a tier or step back down whenever you like, from the panel.
Managed Hosting
Concierge Pro, active- 10
- Sitesunder management
- 2 / 2
- Engineering hoursincluded this month
- 14 / 14
- Onboardingcomplete
Your account manager
14-day onboarding
- Sites migrated in an agreed windowDone
- Security hardening appliedDone
- Runbook written and handed overDone
Every site checked, updates applied, backups verified
Performance, security and SEO reviewed
An example Concierge account, drawn from the panel.
Three sizes, and the same team behind all of them.
Every tier carries the named account manager, the sixty second monitoring, the Monday report and the quarterly audits. What changes is how many sites you bring us and how many engineering hours are yours every month.
Concierge Start
For a handful of sites that your business depends on.
- 3 sites under management
- Engineering hours available whenever you want them
- Named account manager, included
- Monday report and quarterly audits, included
Concierge Pro
For a growing set of production sites, with engineering hours every month.
- 10 sites under management
- 2 engineering hours a month, included
- Named account manager, included
- Monday report and quarterly audits, included
Concierge Scale
For an agency or a team running a whole portfolio.
- 25 sites under management
- 8 engineering hours a month, included
- Named account manager, included
- Monday report and quarterly audits, included
Start on the tier your portfolio fits inside today, and move up from the panel the day it grows.
Your price stays the price for as long as you stay with us.
Concierge Pro and Concierge Scale add a monthly catch up call with your account manager.
An engineering hour beyond your monthly allowance is US$132, quoted in your own currency and agreed with you before the work starts.
All six of these are inside the monthly price.
Every Concierge tier carries the lot from your first day: the move in, the monitoring, the reporting, the audits, the incident write ups and the account manager are all part of the figure above.
- An account manager you know by name
One person owns your account, and their name, email address and phone number sit at the top of your panel. They introduce themselves within 4 business hours and they stay yours.
- Every site watched every sixty seconds
A check runs against each of your sites every sixty seconds, through the night and over the weekend, and an engineer is alerted the moment one of them needs a hand.
- A written report every Monday
On Monday morning you get one page covering every site you have with us: uptime to two decimal places, the updates that went on during the week, and how your backups and certificates are doing.
- A full audit every quarter
At the start of each quarter your account manager writes you a performance, security and search review of the sites we look after, with the work we are taking on next.
- A written account of every incident
Anything that interrupts one of your sites is written up for you inside twenty four hours, with the root cause, what we did about it, and the change we made so it stays fixed.
- A shared channel with the people doing the work
Your account manager, your engineers and your own team share one channel, so a question goes straight to somebody who already knows how your sites are put together.
Fourteen days, fourteen tasks, and a name against every one.
The programme appears in your panel the moment you sign up and it runs the same way every time. By day fourteen your sites are here, tuned, hardened, watched around the clock and handed back to you with a runbook you keep.
Week one, discovery and setup
- A discovery call and a proper look at everything you runAccount manager
- The migration approach and the rollback, planned in writingAccount manager
- Your infrastructure built and ready to receive the sitesEngineer
- Monitoring and alerts put on every siteEngineer
- A runbook and an escalation tree written for your accountEngineer
Week two, migration and tuning
- Your sites migrated in a window you agreeEngineer
- Every site tested against the copy we took firstEngineer
- A performance pass over each siteEngineer
- Security hardening appliedEngineer
- Your whole setup documented and shared with youAccount manager
Day fourteen, handover
- Your account manager formally assigned to youAccount manager
- Your first Monday report deliveredAccount manager
- Your catch up call booked into the calendarAccount manager
- Your shared channel handed overAccount manager
Every task carries an owner and a tick in the panel, and the whole programme finishes inside your first month.
Somebody answers, and they already know your setup.
Kora reads your logs, your configuration and your recent changes before it says a word, so the first answer you get names your own sites.
- Kora answers the moment you ask
Ask on any page in the panel, at any hour of any day, and the answer comes back straight away with your own sites in it.
- A person takes it from there
When a request needs somebody who can change your configuration, one of our engineers picks it up inside 4 business hours, and your panel shows you exactly where it has got to.
The target we publish is measured against the reply from a person, so a person always follows.
Business hours run from 09:00 to 18:00, New Zealand time, Monday to Friday, excluding New Zealand public holidays.
Choosing a plan takes about a minute.
You pick a tier by the number of sites you want us to look after, you sign up and pay monthly, and everything after that is ours to arrange.
- Count your sites
Concierge Start covers three sites, Concierge Pro covers ten and Concierge Scale covers twenty five. Pick the tier your portfolio fits inside today, and move up from the panel the day it grows.
- Sign up and pay monthly
Choose a tier above and you arrive at signup with it already selected. Billing is monthly in your own currency, and the price you sign at is the price you keep for as long as you stay with us.
- Meet your account manager
A named account manager is put on your account and introduces themselves within 4 business hours, with their email address, their phone number and your shared channel.
- Watch the fortnight tick off
Your fourteen day programme appears in the panel the same day. Every task carries an owner and a tick, so you can see precisely where the work has got to.
The Managed page in your panel holds your account manager, the onboarding checklist, every Monday report, every quarterly audit, every incident write up and every engineering hour we have logged for you. That is the whole engagement in one place, and you can read all of it whenever you like.
What managed hosting means, in plain words
Think of managed hosting as handing somebody the keys to a building you own. The building stays yours, every key stays yours, and a caretaker who knows the place looks after it: they keep the lights on, they check the doors every minute, they fix what wears out, and they write to you every Monday to tell you how it is doing. Your sites run on our platform, and a named account manager and a team of engineers do the daily work of keeping them fast, safe and up.
Good questions, answered.
- What do I actually get for the monthly price?
- You get a named account manager, a team of engineers who know your setup, a check on every site every sixty seconds, a written report every Monday, a full performance and security audit every quarter, a written account of any incident inside twenty four hours, and a shared channel with the people doing the work. The fourteen day programme that moves your sites in is part of the price as well.
- Will you move my sites across for me?
- Yes, and the whole move is inside the monthly price. Week one plans the move and the rollback in writing, week two runs it in a window you agree, and every site is tested against the copy we took before anything moved.
- What if I need more engineering time than my tier includes?
- Concierge Pro includes two engineering hours a month and Concierge Scale includes eight. Beyond that an hour is US$132, agreed with you before the work starts and logged in the panel where you can see every one. Concierge Start buys you the team and the programme, and engineering work is added by the hour whenever you want it.
- Can I change tier later?
- Any time, from the panel. Your sites stay exactly where they are and the larger allowance appears on your account the same day.
- What happens when something goes wrong at two in the morning?
- Kora answers the moment you ask, at any hour, and it has already read what your sites are doing. When a person is needed, one of our engineers takes it over inside 4 business hours, and you get a written account of what happened, with the root cause and the fix.
Hand it over this week.
Your account manager is introduced within 4 business hours of signup, and the fourteen day programme starts the same week.
Get Managed Hosting