Send us a report and a person has it within 1 business day.
This page exists so a registrar, an abuse desk, an investigator or anybody who has found something can reach the right address with the right detail in under a minute.
What are you reporting?
Every requirement below is quoted from our published Acceptable Use Policy.
- Your full name, address, telephone number and email address.
- The copyright work itself, with its title, author, date and where it was published.
- The material you are reporting, with the exact URL or enough detail for us to find it.
- A statement of your good faith belief that the use falls outside what the copyright owner, its agent or the law permits.
- A statement, under penalty of perjury, that your information is accurate and that you are the copyright owner or authorised to act for them.
- Your physical or electronic signature.
This opens a message to the desk that owns this kind of report, with the subject line already filled in so the person who reads it knows what has arrived. Attachments are welcome, and headers as text help most.
Four stages, and your reference arrives at the first one.
A person reads every report, and the same person owns it through to the outcome.
It reaches a person
A person acknowledges your report within 24 hours on business days and sends you a reference to quote on everything that follows.
We look at the thing itself
We reproduce what you sent us against the clause named on the desk, and we write down what we found.
We act, in proportion
Content removal, rate limiting, suspension or termination under clause 9.2 of the Terms. Clause 8.1 of the Acceptable Use Policy lists every action available to us, including referral to the anti abuse networks.
We close it with you
You are told what we found and what changed. Where you need account detail, lawful process is the route that gets it to you.
- 1Stage 1It reaches a personA reference
- 2Stage 2We look at the thing itself
- 3Stage 3We act, in proportion
- 4Stage 4We close it with you
Objectionable material is removed the moment we see it.
Reports of material that harms children or people at risk go ahead of the acknowledgement window and ahead of business hours.
Removed on sight, at any hour of any day.
Referred to the appropriate law enforcement and child protection authorities.
Preserved for those authorities exactly as we found it.
Every clause the desk uses is published and anchored.
What reporters ask us most.
Ask Us AnythingA person acknowledges your report within 24 hours on business days and sends you a reference to quote. Objectionable material goes ahead of that window and is acted on the moment we see it.
Anybody can write to this desk. Send it from an address we can reply to and you get the reference and the outcome.
Yes. You are told what we found and what changed. Customer identity and account detail come through lawful process, which is its own route on the desk above.
Lawful process goes to legal@kapsulehost.com from a verifiable official address. Choose Lawful process on the desk above and it lists the five things that let us act on the first read.
Write to security@kapsulehost.com. We confirm receipt, work with you while it is fixed, and credit you when you would like us to. Good faith research that stays inside the Acceptable Use Policy is welcome here.
The policy behind all of this is one page.
- Every clause the desk cites lives in the Acceptable Use Policy, indexed, searchable and anchored so you can link straight to the line you need.