Most hosting is cheap for a year. The number you sign up at is an introductory rate, the renewal arrives at two or three times that, and the only way out is to move your site somewhere else and start the cycle again.
We do not do that, and it is not a promise on a marketing page. It is clause 7.5 of the Terms of Service:
The Fee applicable to your Plan at the time you subscribe is locked for the lifetime of your continuous subscription. Provided your subscription remains active and you do not change to a different Plan, we will not increase the Fee you pay, even if we increase Fees for new subscribers.
What that means in practice
The price on the card when you sign up is the price on your invoice in year three. If we put our prices up for new customers, yours does not move. You do not have to call anyone, ask for a retention discount, or threaten to leave.
Two honest limits, both in the same clause. The lock is personal to your account and does not transfer if you hand the account to somebody else. And it holds while you stay on the same plan: if you move up to a bigger plan, you take that plan's current price.
Why we wrote it into the contract
A promise on a website can be edited. A clause in the agreement you accepted cannot be edited underneath you, and if we ever broke it you would have something to point at.
That is the whole reason it lives there rather than here.
Jesse
Founder в KapsuleHost. Каждый материал здесь подписан именем человека, который сам выполнил описанную работу.