Billing & Plans
GST and Tax Invoices
New Zealand GST of 15 percent is added to your charges when your account currency is NZD, and to no other currency.
That one rule explains almost everything on this page. GST is decided by your account currency, never by your billing address and never by where you happen to be sitting when you sign in.
Prices Are Shown Excluding GST
Every catalogue price, every plan card, and every recurring amount in the panel is exclusive of GST.
The GST-inclusive figure appears in exactly the places where money is actually moving:
- The pay button total at checkout.
- The "Today's charge" line when you change plan.
- The total on an invoice or receipt.
If you are budgeting from a plan price, add 15 percent yourself when your account currency is NZD. A monthly bill figure and a bank statement line will never match exactly, because one excludes GST and the other includes it. This is by design, not a fault.
Where a price is shown to a New Zealand account, the panel captions it "plus GST" rather than claiming it includes GST.
Who Pays GST
| Account currency | GST |
|---|---|
| NZD | 15 percent added |
| Every other currency | Nothing added |
No foreign VAT, sales tax, or GST is collected anywhere. If your account currency is not NZD, your invoice carries no tax line at all, and you may have your own reverse charge or import obligations to handle locally. Your accountant will know.
The rule is enforced at the charging layer, not just at display time. The cart preview and the charge read the same account currency, so the GST you are shown is the GST you are charged.
What Your Account Currency Is Set From
Your account currency is set when you first pay and is then locked to your account, so your tax treatment does not move when your address does.
Your billing address plays no part in it. Editing the country field on your billing address, adding a card, or changing which card is the default will not change what you are taxed, and there is no control anywhere in the panel that changes it for you.
If a charge is taxed in a way you did not expect, open a support ticket and we will look at it with you. Do not change your billing address hoping to correct a tax line: it will not have any effect.
Already-issued invoices never change. The GST on an invoice is frozen at the moment it was issued, so moving countries later does not rewrite an old New Zealand tax invoice or retrospectively add tax to an old one.
What a Tax Invoice Contains
Every charge produces an invoice you can view and download as a PDF. See Reading Your Invoice for the full anatomy. The parts that matter for tax are these.
Our details, printed on every invoice:
- Kapsule Group Limited
- NZBN 9429050450015
- GST No. 117-744-027, printed on invoices that actually charged GST
Your details, in the "Billed to" block: your account name, billing email, and billing address. If you have filled in your own NZBN and GST number in the panel, they are printed here too. Those fields are optional, but if you claim GST back, put them in before your next renewal so they appear on future invoices.
The tax lines, shown only where GST was charged: a Subtotal (ex-GST) row, a GST (15%) row, and the total.
The document is titled Tax invoice where GST was charged and simply Invoice where it was not, and only a GST-charging invoice carries the note that it is a tax invoice for New Zealand GST purposes. That is correct: a zero-GST invoice is not a tax invoice, and labelling it as one would be wrong.
Adding Your Own GST Number and NZBN
- Go to Billing, then the Payment tab.
- Find the Billing details card, noted as "Appears on tax invoices and GST receipts."
- Fill in your account name, NZBN, and GST number.
The same fields are also editable on Settings, then Profile, in the Billing and Company card.
These are printed onto invoices issued after you save them. They do not appear retrospectively on invoices already generated, so fill them in before you need them rather than at the end of the tax year.
Currency and GST Are the Same Question
Your currency decides both things, so there is only one field to look at.
Currency decides what symbol your invoice is written in, which price row you are charged from, and whether GST is added. See Your Billing Currency.
An NZD account is charged 15 percent GST. An account in any other currency is not. There is no second field that can disagree with it, which is why a tax line can never surprise you once you know your account currency.
Getting Invoices to Your Accountant
Three options, in ascending order of access:
- Download the PDFs yourself. Open the order or invoice and use Download PDF.
- Set the billing email on Settings, then Profile, to your accountant's address. Invoices and receipts go there without giving them a login.
- Invite them with the Billing role. They get the Billing pages and nothing else. See Inviting Team Members and Setting Roles.
Troubleshooting
My invoice has no GST line and I am in New Zealand. Your account currency is not NZD. Currency is set when you first pay and is then locked, so this is not something you can change yourself. Contact support with the invoice number and we will review the account.
I am charged GST and I am not in New Zealand. Same cause, opposite direction. Contact support with the invoice number.
My GST number is missing from the invoice. It was not saved before that invoice was issued. Add it now for future invoices.
The plan price and the amount charged do not match. The plan price excludes GST and the charge includes it.
I need a GST receipt, not an invoice. The PDF serves as both. It shows the amount, the GST component, our GST number, and the date it was paid.
I moved to New Zealand. Moving does not change your account currency, so it does not change your tax treatment, and adding a New Zealand card will not either. Contact support and we will review the account with you.