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Browse the knowledge base below. If you don't find what you need, chat or email us. NZ-based engineers reply fast.
In the meantime, scroll down for ways to contact us directly.
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Three ways to reach us
All routes go to NZ-based engineers. No offshore tier-1 desks, no chatbot dance, no scripts.
support@kapsulecloud.com
Replied in under 2 hours, business hours. Faster for urgent.
Best for: anything not urgent. Lets you include screenshots and detail.
Live chat
In the panel after signup
Instant response during business hours.
Best for: quick questions, account changes, "is this on fire?" panic.
Phone
Available to Managed customers
Business hours. Direct line to your account manager.
Best for: Managed plan customers needing direct engineer time.
Knowledge base
Help articles
Getting started
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FAQs by topic
Common questions, by product
Every product page has detailed FAQs at the bottom. Start there for product-specific questions.