Billing & plans
Billing, plans, and how to upgrade
How billing works, plan limits, upgrades, and cancellation.
Billing cycles
The Start plan comes with a 30-day free trial. After your trial, you're billed monthly at US$3/mo. Renewal prices never rise for existing customers.
The Pro, Scale and Cloud Power hosting plans bill immediately and come with a 30-day money-back guarantee if you're not satisfied.
Reserved cloud, GPU, and dedicated servers are charged automatically when stock returns, so you get a 48-hour full-refund window from the fulfilment email to cancel a reserved server for a full refund and removal, once per customer. See the Refund Policy.
Plan comparison
| Plan | Price/mo | Sites | Storage | |
|---|---|---|---|---|
| Start | US$3 | 1 | 10 GB | 5 mailboxes |
| Pro | US$9 | 10 | 50 GB | 25 mailboxes |
| Scale | US$21 | 25 | 200 GB | 100 mailboxes |
| Cloud Power | US$45 | Unlimited | Unlimited | Unlimited |
Annual billing saves 20% on all plans.
Upgrading your plan
- Go to KPanel → Account → Subscription
- Click Change plan
- Select your new plan
- Confirm. The upgrade is immediate
You're credited for the unused portion of your current plan on upgrade. No double-billing.
Downgrading
To downgrade: go to Account → Subscription → Change plan. Downgrade takes effect at the end of your current billing period.
Before downgrading, make sure your usage is within the new plan's limits (sites, storage, mailboxes).
Cancelling
To cancel: Account → Subscription → Cancel. Your account remains active until the end of the billing period. Cancelling stops billing; it does not by itself start a deletion clock or delete anything. Your data is retained until you separately close the account, which is its own self-service step under Settings → Profile → Account removal.
To export your data before cancelling: Account → Export data.
Invoices and GST
All invoices are available in Account → Billing history. GST (15%) applies to accounts billed in New Zealand dollars. If your account is billed in any other currency, no GST is charged and none appears on your invoice. Changing your billing address does not change this: it is your account's billing currency that decides it. Kapsule Group Limited is registered for GST in New Zealand.
If you're GST-registered, your GST number can be added in Account → Billing details and will appear on all future invoices.