Legal document

Fair Use Policy

Contents

8 sections, 19 numbered clauses

Contents

Last updated 24 September 2026

Version 1, effective May 28, 2026

This version takes effect thirty (30) days after we notify customers by email. That notice has not been sent yet; until this version takes effect, the previous version applies.

About this Policy

This Fair Use Policy ("FUP") applies to Plans marketed as offering "unlimited" resources (such as Cloud Power and any future "unlimited" tier). It is part of the Agreement at /legal/terms and is incorporated into the Service.

Our promise: "unlimited" resources are designed for the way real customers use them. The thresholds below describe where we will reach out to talk to you, not where we silently bill or throttle. The competitor pattern we object to is FUPs that activate without warning and bill retroactively. Ours is the opposite: explicit numbers, advance notification, and a conversation before any enforcement.

1. Bandwidth (Cloud Power)

1.1Fair-use threshold: 20 TB of outbound network transfer per calendar month per account. This is enough for a typical busy site running media galleries, customer downloads, or e-commerce traffic without exhausting cache.

1.2If you exceed 20 TB in a month, we email you on the day you cross the threshold with your usage to date and projected month-end usage, and we offer to help you configure a free CDN cache layer to reduce it.

1.3Bandwidth is not billed. There is no metered bandwidth plan and no bandwidth overage rate: the threshold in 1.1 is the point at which we contact you, not a point at which any charge begins.

1.4We do not throttle or suspend while we wait for your response, and bandwidth above the threshold is never billed.

2. Storage (Cloud Power)

2.1Fair-use threshold: 500 GB total storage used across all sites, databases, mailboxes, and uploads on your account.

2.2Above 500 GB we email with a breakdown of where the storage is concentrated and offer either: consolidation help (we identify redundant data, old backups, oversized media) or migration to a dedicated metered storage plan.

2.3No silent throttling. Customer backups remain available regardless of overage status.

3. Mailboxes (Cloud Power)

3.1Fair-use threshold: 500 active mailboxes per account. "Active" means received or sent mail in the last 6 months.

3.2Above 500 active mailboxes we will reach out to discuss moving your account to a dedicated mail instance with explicit per-mailbox pricing (typically $1.50/mailbox/mo for the upper tier).

3.3Inactive mailboxes do not count toward the threshold.

4. Websites (Cloud Power)

4.1There is no fixed count cap on the number of websites you can host on Cloud Power. Instead, per-site resource consumption is monitored.

4.2If a single site is consistently consuming more than 25% of its node's CPU or memory over a 7-day window, we will contact you with the metrics and offer migration to a dedicated VPS plan (Cloud Servers), where pricing matches the actual resources consumed.

4.3The check is at the site level, not the account level. A handful of low-traffic sites adding up to high aggregate usage will not trigger this rule; one site consistently consuming a disproportionate share will.

5. Enforcement principles

5.1No surprise. We email you the same day a threshold is crossed, with a copy to the billing contact.

5.2No silent throttling. Service quality is not degraded while we wait for your response, up to a reasonable conversation window (typically 14 days).

5.3No retroactive billing. Overage above a threshold is not charged unless you opt in to a metered option. Bandwidth has no metered option and is never charged (clause 1.3).

5.4No suspension without notice. If a customer does not respond within 30 days of repeated notifications and continues to materially exceed thresholds in a way that affects other customers, we may suspend the account after a final 7-day notice. Service credits under the SLA accrue from the suspension date onward.

6. Changes to this Policy

6.1We may update the thresholds above. Any reduction in threshold (less generous) requires 30 days' advance notice to all customers on affected Plans. Threshold increases (more generous) take effect immediately.

6.2Thresholds reflect our infrastructure costs. If those costs change materially, thresholds will move to maintain Plan viability.

Contact

Questions about this Policy or about your usage: help@kapsulehost.com.

If you receive a fair-use notification and want to discuss your options, reply directly to the notification email. It routes to our support team.

The whole set

Eleven documents, and none of them is behind a login.

Every one is indexed, searchable by word, and deep linkable by clause. Six of them are not in the footer and this is how you reach them.

Terms of ServiceThe agreement itself

Privacy PolicyWhat we hold and why

Acceptable Use PolicyWhat you may not run here

Refund PolicyWhen money comes back

Fair Use PolicyEvery limit, in numbers

Service Level AgreementAvailability and the credits for missing it

Data Processing AgreementProcessing on your behalf

Cookie PolicyEvery cookie, named

Security StatementHow the platform is defended

Sub-processorsEvery supplier, named

Affiliate Programme AgreementWhat a referral pays, and when

The numbers, out of the prose

The limits, published as numbers.

Almost nobody publishes this. A fair use policy usually says the word reasonable and leaves the threshold to be discovered on the invoice. Ours prints the figure, and clause 5.1 commits us to emailing you on the day you cross one rather than after.

Bandwidth, per account, per month

20TB

Outbound network transfer. Above it you are emailed the same day with your usage and the projection, and we offer a free CDN cache layer. Nothing is throttled and nothing is billed.

Read clause 1.1

Storage, per account

500GB

Everything on the account: sites, databases, mailboxes and uploads. Above it we send a breakdown of where the storage actually is before anything else happens.

Read clause 2.1

Active mailboxes, per account

500boxes

Active means sent or received in the last six months. Inactive mailboxes do not count toward it.

Read clause 3.1

These three figures are incorporated into the Terms of Service at clause 4.7, which is what makes them a term of your agreement rather than a page we could quietly rewrite. Any reduction to a threshold needs thirty days notice to everyone on an affected plan; an increase takes effect immediately.