01
- Where is this written down?
- Clause 7.5 locks your fee for as long as your subscription keeps renewing. Clause 7.4 gives you thirty days notice before any fee changes. Clause 13.5 is your right to take everything with you, and we hold it for thirty days after you go. Clause 4.7 prints the fair use limits as actual numbers. The whole document is at /legal/terms.
02
- What happens to my price if you are bought?
- Your price is safe either way. Clause 7.5 survives a change of owner, so the rate you signed up at stays yours whoever owns the company. We are building this to keep, and if it ever did change hands we would write to you first and move you to another host, free, if you wanted to go.
03
- How much warning do I get before the Terms change?
- Thirty days. Clause 20.1 requires an email and a notice in KPanel a full thirty days before any material change. Clause 20.3 then lets you end the affected service before it takes effect and refunds the unused part of anything you have already paid. Corrections to spelling and formatting count as tidying, and go through as they are.
04
- Who actually reads my ticket?
- One of our own engineers, and in the early days that is often the founder. Kora answers immediately and a person replies within 4 business hours. Email jesse@kapsulehost.com if you would rather skip the queue.
05
- How do I hold you to this?
- Email jesse@kapsulehost.com with what happened. Anything we get wrong that breaks one of the commitments on this page is published at /transparency, with what happened and what we changed.