Transparency
Report
When we fall short of our promises, we publish it here. No spin, no excuses. Exactly what happened, who was affected, and what we changed.
Our commitments
What we will never do
These are the behaviors we have committed never to do. If you ever see us doing any of them, email jesse@kapsulecloud.com. We will investigate, and if confirmed, it goes on this page.
Price increases without 60-day notice
Routing support through offshore tier-1 call centers
Adding mandatory paid features that used to be included
Suspending accounts without 30-day notice (except fraud/abuse)
Selling customer data, ever
Auto-billing for premium support you didn't opt into
Hidden minimum commitments past your stated billing period
Holding domain transfers hostage past their 5-day legal window
Incident log
Where we fell short
Published within 14 days of any confirmed shortfall.
No incidents to date
This log is published truthfully. If it's empty, we haven't broken a commitment.
Seen something we haven't?
If you believe we've broken a commitment and it isn't listed here yet, email jesse@kapsulecloud.com directly. Jesse reads every email.