Every promise on this site is written into your contract.
The commitments below are what we tell you everywhere else on this site.
9 of the 11 carry a numbered clause you can hold us to. The rest are commitments we make and keep.
Price Lock Promise. The Fee applicable to your Plan at the time you subscribe is locked for the lifetime of your continuous subscription.
The clauses quoted here are read from the contract itself.
Every clause number links to the clause it names, at its own anchor.
The promise
Locked for the lifetime of a continuous subscription on the same plan. It belongs to your account and travels with it for as long as you stay on the plan.
Price Lock Promise. The Fee applicable to your Plan at the time you subscribe is locked for the lifetime of your continuous subscription. Provided your subscription remains active and you do not change to a different Plan, we will not increase the Fee you pay, even if we increase Fees for new subscribers. The price lock is personal to your Account and does not transfer.
Our commitment
Everything we hold ourselves to is on this site, in full.
The Terms of Service
The whole agreement, clause by clause, with an anchor on every one so you can link to the exact line you mean.
The Service Level Agreement
The availability we target at clause 2, the service credits you get when we miss it at clause 5, and the response times we publish at clause 7.
The fair use limits
The real numbers behind the word unlimited, so you know what you have long before you need it.
The Refund Policy
Thirty days to change your mind, how a refund is worked out, and when it reaches your account.
The Privacy Policy
What we hold, why we hold it, how long we keep it, and how you ask for a copy or have it removed.
Your work leaves with you whenever you want.
Everything you build here is yours to take, on your own schedule, using tools that are already in your account.
Export it yourself, in the panel
Your sites, your databases and your mailboxes come out through tools already in your account, and you have thirty days to use them.
Your domain moves on your word
The authorisation code is issued in the panel the moment you ask for it, and the transfer lock is yours to switch off.
Thirty days of grace
An account can be brought back for thirty days after it closes, so a change of mind is one click away.
What people ask about the record.
Ask Us AnythingIt is read out of the published Terms of Service as the page renders, so what you see quoted is the contract's own sentence and it moves the moment the contract does.
It means we make and keep that promise as a matter of how we run the company, and it lets you see at a glance which rows a numbered clause carries.
It applies for as long as your subscription runs continuously, on the plan you bought. Our Terms carry its full wording, and it opens straight from the table above.
20 TB of bandwidth, 500 GB of storage and 500 active mailboxes per account, published at clause 4.7, and we email you on the day you reach one.
Write to the support desk. Kora answers immediately in the panel, one of our own team replies within 4 business hours, and anything we confirm gets put right.
Read the contract before you buy.
- The whole agreement is published on this site, clause by clause and anchored, and it says the same things this page does.