Pointing Your Domain Email to Kapsule

MX (Mail Exchanger) records tell the internet which mail server handles email for your domain. If you want to use Kapsule mailboxes for your domain, you need to ensure your domain's MX records point to Kapsule's mail servers.

When Is This Needed?

• You registered your domain elsewhere and want to use Kapsule email
• You are switching from another email provider to Kapsule
• Your MX records were changed and email is no longer arriving

How you add these records depends on where your domain's DNS is hosted.

If your domain uses Kapsule's nameservers, the MX, SPF, DKIM, and DMARC records are created automatically when you add your first mailbox. There is nothing to add by hand.

If your DNS is hosted elsewhere (at an external registrar or DNS provider), Kapsule cannot write records into DNS it does not control, so you add them yourself. First verify you own the domain: in KPanel go to Email, select (or start adding) a mailbox for the domain, open the Deliverability tab, and add the _kapsule-verify TXT record it shows you, then click Verify. This unlocks mailbox creation. Once a mailbox exists, the same Deliverability tab lists every record to copy, including your domain's DKIM keys (which are unique to your domain and only exist after the mailbox is created).

Kapsule's MX Records

Add this MX record to your domain's DNS:

You will find the exact records to add, including SPF, DKIM, and DMARC, in KPanel:

1. Log in to KPanel
2. Go to Email and select your mailbox
3. Open the Deliverability tab
4. Copy each record shown (use the DKIM values from KPanel, since they are generated per domain) and add them at your DNS provider, then use Check propagation to confirm they are live

Adding MX Records at an External Registrar

The steps vary by provider, but generally:

1. Log in to your domain registrar or DNS provider
2. Go to the DNS management section for your domain
3. Delete any existing MX records pointing to your old mail provider
4. Add a new MX record with priority 10 and value mail.kapsulehost.com
5. Save the changes

How Long Does It Take?

DNS changes typically propagate within a few hours, though it can take up to 48 hours. You can check the current MX records for your domain using MXToolbox.

Verifying the Change

Once propagation is complete:

1. Send a test email to an address at your domain from an external account (for example, from Gmail)
2. Check your Kapsule mailbox in KPanel or your email client