Every figure in this Agreement was read from the live affiliate program when this page was served, so the commission rates, the attribution windows, the customer discount, the qualifying period and the payout minimum below are the ones in force right now.
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About this Agreement
This Affiliate Program Agreement (the "Agreement") sets out the terms on which Kapsule Group Limited, a New Zealand company ("KapsuleHost", "we", "us", "our"), pays a commission to a person or organization who introduces customers to us ("you", "Affiliate", "your").
It stands alongside the Terms of Service rather than replacing them. Where you also hold a customer account, the Terms of Service govern the Services you buy and this Agreement governs the commission you earn for an introduction.
Capitalized terms used but not defined in this Agreement have the meanings given in the Terms of Service.
The English language version of this Agreement is the only legally binding version. Any translation is provided for convenience only.
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1. Definitions
1.1"Affiliate Account" means the account you hold in the affiliate program. It is separate from any customer Account you hold.
1.2"Referral Code" means a code issued to your Affiliate Account, and "Referral Link" means https://kapsulehost.com/go/ followed by a Referral Code or, at Partner tier, a name you choose.
1.3"Referral" means a person or organization who creates a customer Account attributed to your Affiliate Account under clause 3, and "Qualified Referral" means a Referral that has met every condition in clause 5.
1.4"Commission" means the amount payable to you for a Qualified Referral, set by the Commission Class of the product that Referral bought. "Commission Class" means the class a product belongs to for that purpose, as set out in clause 4.
1.5"Program Figures" means the Commission rates, the attribution windows, the customer discount, the qualifying period and the payout minimum. They are held by the program itself, published on the affiliate program page and in your affiliate dashboard, and clause 11 governs how they change.
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2. Joining the program
2.1Anyone may join. You sign yourself up, your Affiliate Account is active from that moment, and your first Referral Code is issued with it.
2.2You hold one Affiliate Account. You may create as many Referral Codes under it as you like, each carrying its own campaign name, so that your reporting tells one placement from another.
2.3You give us accurate details when you join and keep them current, so that we can reach you about your Affiliate Account and pay you.
2.4You are responsible for everything done under your Affiliate Account, including by any person you give access to it, and for keeping your credentials to yourself.
2.5You are at least eighteen (18) years old, or the age of majority where you live if that age is higher.
Why this clause reads as it does
Clause 2.5 sets the minimum age at eighteen, or the local age of majority where you live if that age is higher. It was reviewed and kept as it stood. Setting it at the local age of majority alone was the alternative, and it was not taken: a payout is a payment to a contracting party, and the two tests together mean we are paying somebody who can hold this Agreement both where they live and where we are, rather than only one of the two.
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3. How a referral reaches you
3.1When somebody follows your Referral Link, the click is recorded against the Referral Code it carries and an attribution cookie is set in that browser.
3.2The cookie lasts 30 days at Starter tier and 60 days at Partner tier, set at the moment of the click from the tier your Affiliate Account held then. Where the person creates a customer Account inside that window, the Referral is attributed to you.
3.3A customer may also type a Referral Code into the signup form. A typed code attributes the Referral on its own, which is how somebody arriving on a fresh browser, on a different device, or with content blocking in place still reaches you.
3.4Where a typed code and a cookie name different Affiliate Accounts, the typed code decides the attribution and both are recorded. The attribution used is the one recorded at the moment the customer Account is created.
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4. What a referral pays
4.1Your Commission for a Qualified Referral is set by the Commission Class of the product the Referral bought. The rates in force are held by the program and published on the affiliate program page and in your affiliate dashboard.
4.2The rates read from the program as this page was served are set out in the table below.
4.3Domain registrations, SSL certificates and add-ons carry no Commission Class of their own, so they earn as part of a qualifying plan rather than separately. A Referral who buys one alongside a plan is a full Referral and earns the rate for that plan's Commission Class.
4.4A Commission is payable once for each Referral. It is fixed at the rate in force when the click that attributed the Referral to you was recorded or, where the Referral was attributed by a Referral Code typed at signup and no click was recorded, at the rate in force when that customer Account was created. It stays fixed afterwards, whatever the customer later does with their plan and whatever the rates later become.
4.5Commission is denominated in New Zealand dollars and we send it in New Zealand dollars, wherever you live.
Commission Class
What it covers
Per Qualified Referral
Core
Hosting, WordPress, Bench, Orbit
NZ$30
Compute
VPS, cloud and managed servers
NZ$75
Dedicated
Dedicated servers, GPU and storage
NZ$150
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5. When a referral qualifies
5.1A Referral qualifies, and the Commission is added to your balance, once all of the following are true: the Referral holds an active subscription to a product carrying a Commission Class; the Referral has held it for 30 days from the day their customer Account was created; and the period in which that purchase can be refunded has closed.
5.2The qualifying period runs from the day the customer Account was created and a refund window runs from the customer's own payment. A Referral who signs up and buys later is therefore still inside a refund window when the qualifying period ends, and the Commission is confirmed once both have passed.
5.3Where a Referral is refunded inside the money-back window that applies to what they bought, the Commission for that Referral is revoked. Where it has already been paid, the amount is set off against your next payout.
5.4Some products are refunded on review of work done and usage rather than inside a fixed window, including compute, GPU, dedicated and storage servers, email, backup and the usage-metered products. For those, a refund revokes the Commission whenever the refund is made.
5.5Your affiliate dashboard shows the day each Referral is due to qualify, so you can see what is coming before it arrives.
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6. What the customer receives
6.1A customer who reaches us through your Referral Link, or who types your Referral Code at signup, receives 10% off for their first 3 months.
6.2The discount begins at the customer's first paid invoice and runs for 3 consecutive months from that invoice.
6.3The discount applies to monthly plan spend. Annual prepayments and domain registrations are charged at the price published for them.
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7. Tiers
7.1Your Affiliate Account begins at Starter tier and is promoted to Partner tier automatically, on Qualified Referrals alone, so the tier you reach is in your hands.
7.2Partner tier lengthens the attribution window from 30 days to 60 days for clicks made from the moment the promotion takes effect.
7.3Partner tier also lets you mint a Referral Link carrying a name you choose in place of a Referral Code.
7.4The number of Qualified Referrals that promotes an Affiliate Account to Partner tier is published in your affiliate dashboard. A Custom tier is available by agreement, on terms recorded in writing between us.
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8. How you are paid
8.1You connect a payout account in your affiliate dashboard. You may connect it whenever it suits you, and every Commission you have earned is held on your balance until you do.
8.2A payout run takes place each month, and every balance at or above NZ$50 is sent in that run.
8.3A balance below the minimum stays on your Affiliate Account and is sent in the first run after it reaches the minimum.
8.4Where an Affiliate Account earns no Commission and no payout is made from it for twelve (12) consecutive months, we write to the email address on your Affiliate Account, and any balance still on the Affiliate Account expires ninety (90) days after that notice. In those ninety days you may ask us in writing to pay the balance, and we pay it at the next payout run whether or not it has reached the payout minimum. Where you ask us in writing for the balance inside those ninety days, it does not expire. We do not expire a balance without having written to you first.
8.5Commission is paid in New Zealand dollars. Your bank or payment provider may apply its own conversion and its own fees on receipt, and those are set by them.
8.6Commission is exclusive of goods and services tax and of any equivalent sales, value added or consumption tax. Where you are registered for GST in New Zealand, you will give us your GST number, and we and you agree that we will issue buyer-created taxable supply information (a buyer-created tax invoice) for each payout and that you will not issue us a tax invoice for the same supply. Where GST applies on that basis we pay it in addition to the Commission.
8.7Where the law of a country requires us to withhold or deduct an amount from a payment of Commission to you, we withhold or deduct it, pay it to the authority that requires it, and give you a statement of what was withheld. An amount withheld or deducted in that way counts as Commission paid to you.
8.8You are responsible for your own taxes on any Commission you receive, you will give us the tax details we reasonably need in order to pay you, and you take your own advice on how Commission is taxed where you live.
Why this clause reads as it does
Clauses 8.6 to 8.8 make Commission exclusive of GST rather than inclusive of it. Inclusive was the alternative, and it was not taken because it pays a GST-registered New Zealand affiliate less than an unregistered one for exactly the same referral, out of the same published rate, and the rate table cannot show that difference. Exclusive treatment means a GST-registered New Zealand affiliate is paid the Commission and the GST on it. The buyer-created tax invoice is what lets us do that without asking somebody who is not in the business of invoicing to raise an invoice for every payout, and requiring your own tax invoice before we pay was the second alternative, refused for that reason. Clause 8.7 withholds only where a jurisdiction requires it, rather than withholding by default or saying nothing at all, and saying nothing was the third alternative: silence is what leaves us unable to pay lawfully into a country that requires deduction at source. This is the part of this Agreement whose treatment varies most from country to country. It states how we pay you and it does not state how that payment is taxed where you live, and clause 8.8 leaves that to you and to your own adviser.
Why this clause reads as it does
Clause 8.4 expires a dormant balance twelve months after an Affiliate Account last earned or was paid, and only after we have written to you and left ninety days to act. Holding a dormant balance for as long as the program exists was the alternative, and it is what this clause said before. It was not taken because clauses 8.2 and 8.3 leave a balance below the payout minimum unreachable by the affiliate as well as by us, so "held forever" describes an account nobody can close rather than a balance anybody can collect. Expiry without notice was the other alternative and it was refused outright: it forfeits earned money silently. Three things make this a deadline rather than a forfeiture: the notice, the right to be paid below the payout minimum inside those ninety days, and the rule that a balance you have asked for in writing does not expire.
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9. How you promote us
9.1Your own audience is what this program rewards. Newsletters, videos, posts, courses, reviews, comparisons, community answers and client work are all yours to use, and the placement that earns is the one a reader sees while they are still deciding.
9.2Everything published on our own pages is yours to quote. The figures on our public pages are the offer, so quoting them keeps what you say and what we honor identical. Where you describe a commission, a discount or a guarantee, you describe it as we publish it.
9.3Paid search is yours for your own brand and your own content. Campaigns targeting "KapsuleHost" or "Kapsule", a misspelling or variant of either, or either of them combined with other terms, are reserved to us.
9.4Paid traffic lands on your own content first, which is where your reader decides. Sending paid traffic straight through a Referral Link is available where we have agreed it with you in writing.
9.5Advertisements carry your own display URL, and our domains are reserved to us for that purpose.
9.6Promotion reaches people who chose to hear from you: your subscribers, your followers, your community. Unsolicited bulk email, forum, comment and messaging promotion sits outside the program, as does placement alongside adult, political or unlawful content.
9.7You use our name and marks to identify us. Registering a domain, a social account, an application name or a business name that contains "Kapsule" or "KapsuleHost", or a misspelling of either, is reserved to us.
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10. Your own account, and your clients
10.1A Referral is somebody you introduced. Your own purchases, and purchases on an account you or your business control, sit outside the Commission program.
10.2Client work sits inside it. Where you build, host or manage a site for a client and that client holds their own KapsuleHost Account, the client is a Referral and it earns.
10.3Where a pattern of Referrals is unusual, a person reviews it before the Commission is confirmed, and the Commission follows as soon as that review is complete.
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11. Changes to the Program Figures and to this Agreement
11.1The Program Figures are held by the program and may be changed. A change takes effect from the moment it is published.
11.2A change to a Commission rate does not reach a Referral already attributed to you. Your Commission is fixed at the rate in force when the click was recorded or the Referral Code was typed, under clause 4.4, so a rate change reaches clicks made after it is published and nothing earlier: it leaves Commission already on your balance exactly as it is, and it leaves a Referral that has been attributed and has not yet qualified at the rate that applied when you introduced them.
11.3We may update this Agreement. We give you notice of a material change to the email address on your Affiliate Account at least thirty (30) days before it takes effect, your continued participation after that date is acceptance of the updated Agreement, and you may close your Affiliate Account under clause 12.1 at any time.
Why this clause reads as it does
Clause 11.2 fixes your rate at the moment you introduce somebody, not at the moment they qualify. Fixing it at qualification was the alternative, and it is what this Agreement said before: a rate change would then have reached a click already made and a customer already signed up but still inside the qualifying period, which is the money an affiliate has already spent to earn. This is the clause an affiliate planning a campaign reads hardest, and the attribution window was already fixed at the click by clause 3.2, so fixing the rate at the same moment makes one rule out of two. It is stated for the Commission rate. The customer discount, the qualifying period and the payout minimum continue to take effect when they are published, under clause 11.1.
Why this clause reads as it does
Clause 11.3 gives thirty days of notice before a material change to this Agreement takes effect. Notice with no period named was the alternative, and it is what this clause said before; a shorter period was the other. Thirty days is the period the customer Terms of Service give for the same thing (clause 20.1), and it is used here so that somebody holding both a customer Account and an Affiliate Account is not tracking two different notice periods for the same kind of change.
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12. Ending the arrangement
12.1You may close your Affiliate Account at any time, from your affiliate dashboard or by writing to legal@kapsulehost.com.
12.2We may end your participation for convenience by giving you thirty (30) days of notice to the email address on your Affiliate Account, and we may end it immediately where you have breached this Agreement.
12.3Your Referral Links stop attributing new Referrals from the moment participation ends.
12.4Where you close your Affiliate Account, or where we end your participation for convenience, Commission already on your balance is paid in the ordinary way, at the next payout run in which the balance is at or above the payout minimum, and a Referral attributed to you before participation ended which qualifies afterwards is paid in the same way.
12.5Where we end your participation under clause 12.2 because you have breached this Agreement, or because a Referral was obtained by fraud, Commission on your balance and Commission for any Referral that has not yet qualified is forfeited. We tell you which clause you have breached when we do it, and clause 15 governs a dispute about it.
12.6Clauses 1, 9.2, 9.7, 10.1, 12, 13, 14 and 15, together with any other provision that by its nature should survive, survive the end of participation.
Why this clause reads as it does
Clause 12.2 names thirty days for an ending for convenience and immediate for an ending for breach. Naming no period at all was the alternative, and it is what this clause did before: it is the one thing an affiliate cannot plan around, because a campaign booked eight weeks out is a commitment made against an arrangement that could otherwise end tomorrow. Shorter periods are common in affiliate programs and were the other alternative. Thirty days is the period this Agreement already uses in clause 11.3, and clause 12.4 pays the balance out either way.
Why this clause reads as it does
Clauses 12.4 and 12.5 pay Commission where you leave or where we end your participation for convenience, and forfeit it where we end your participation for breach or for fraud. Paying in every case was the alternative, and it is what these clauses did before. Forfeiture was taken because Commission on a Referral obtained by fraud is money the program never owed, and because an affiliate who keeps the earnings of a breach has been charged nothing for it. The cost of taking it is real and it is the reason the clause is drawn narrowly: forfeiture follows a termination under clause 12.2 rather than any breach, so a breach we have not acted on takes nothing, and clause 15 puts mediation between you and the loss of a balance.
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13. Liability
13.1Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or any statutory right that cannot be contracted out of.
13.2Subject to clause 13.1, our total aggregate liability to you for all claims arising out of or in connection with this Agreement is limited to the greater of one hundred New Zealand dollars and the total Commission paid to you in the twelve (12) months immediately preceding the event giving rise to the claim. That limit is a single aggregate limit for every claim under this Agreement and it does not reset.
13.3Subject to clause 13.1, neither party is liable to the other for indirect, consequential, special or incidental loss, or for loss of profits, revenue, anticipated savings, goodwill or business opportunity, howsoever arising.
Why this clause reads as it does
Clause 13.2 caps our liability at the greater of one hundred New Zealand dollars and the Commission paid to you in the twelve months before the claim, as one aggregate that does not reset. The cap follows the customer Terms of Service, which cap at the Fees the customer paid us (clause 16.2), but an affiliate pays us nothing, so that cap without a floor is a cap of zero for an affiliate who has not been paid yet, and that is the affiliate most likely to have something to complain about. A cap with no floor was the alternative, and it is what this clause said before. A cap resetting every rolling twelve months was the second alternative: it was not taken because a cap that resets has no ceiling at all across an arrangement that renews itself indefinitely. The floor is written into this Agreement as words rather than read from the live program like every other figure on this page, because it is a term of this contract and not a setting of the program: a limit we could lower by editing our own database would not be a limit.
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14. General
14.1Independent contractors. You act as an independent contractor introducing customers to us. This Agreement creates no employment, partnership, agency, joint venture or fiduciary relationship, and it gives you no authority to make an offer, a promise or a commitment on our behalf.
14.2Assignment. You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or novate this Agreement to a member of our group of companies, or in connection with a merger, acquisition, restructuring or sale of substantially all our assets, on notice to you.
14.3Entire agreement and severability. This Agreement is the entire agreement between us about its subject matter. Where any provision is held unenforceable, that provision is severed and the remainder continues in effect.
14.4Notices and electronic acceptance. Notices to us go to legal@kapsulehost.com, and notices to you go to the email address on your Affiliate Account. This Agreement may be accepted electronically, and electronic acceptance has the same force as a signature under the Contract and Commercial Law Act 2017.
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15. Governing law and disputes
15.1This Agreement is governed by the laws of New Zealand.
15.2The courts of New Zealand have non-exclusive jurisdiction over any dispute arising out of or in connection with this Agreement. Nothing in this clause takes away a right you have to bring proceedings in the courts of the country where you live, where the law of that country gives you that right and does not let you contract out of it, and we may bring proceedings to enforce or protect our intellectual property rights in any jurisdiction.
15.3Before either of us commences a proceeding, we will each attempt in good faith to resolve the dispute by discussion and, where discussion does not resolve it, by mediation administered by Resolution Institute under its mediation rules, with the mediator agreed between us or, failing agreement, appointed by Resolution Institute. Neither of us is prevented from asking a court for urgent interim relief at any time.
15.4You may raise anything about your Affiliate Account with legal@kapsulehost.com at any time, and doing so is not a step in clause 15.3 unless we both say so.
Why this clause reads as it does
Clauses 15.1 to 15.3 keep New Zealand law, make the New Zealand courts non-exclusive, and put Resolution Institute mediation before a proceeding. An exclusive New Zealand forum was the alternative, and it is what these clauses said before and what the customer Terms of Service use (clause 19). It was not taken because an affiliate is a counterparty in any country and is often an individual, several jurisdictions will not enforce an exclusive foreign forum against one, and a clause read down as a whole leaves us worse off than a clause that gave that ground away on purpose. New Zealand law was kept rather than made to follow the affiliate: one governing law and sixteen possible forums is a document we can still write, while sixteen governing laws is not. Mediation is the same first step the customer Terms take, and where the parties are in different countries it is usually the only step that makes a small claim worth bringing at all.
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16. Contact
Kapsule Group Limited, New Zealand. Company number 5804270.
The program and this Agreement: legal@kapsulehost.com
Payouts and balances: billing@kapsulehost.com
The whole set
Eleven documents, and none of them is behind a login.
Every one is indexed, searchable by word, and deep linkable by clause. Six of them are not in the footer and this is how you reach them.