Ask us anything and get a real answer straight away.
Kora has already read your account, your sites and your invoices, so the first answer you get is about your own setup. When a person is the right answer, one of our own team picks it up.
YouMy shop got slow this morning and I have a sale running. What changed?
KoraTraffic tripled at 06:12 when your newsletter went out, and your cache was cleared just before it. Here is what to change, and I can walk you through it now.
Someone from our team is on this thread too and will confirm your new limits.
Reach the right desk first time.
Six addresses, each read by the team that owns that work. Pick the one that matches what you need and your message lands with somebody who can act on it.
What do you need?
Support
Anything about a service you already run with us: a website, a mailbox, a certificate, a restore from backup or a domain that needs pointing somewhere new.
Kora answers immediately in the panel. When you need a person, our team picks it up. On Care Pro, a person replies within 1 hour.
support@kapsulehost.comThe person who answers is the person who fixes it.
You reach our own team directly. They have the panel open, they can read your account, and they can make the change while you are still in the conversation.
One person owns it, start to finish
Whoever picks up your message stays with it until the thing works again, and you keep the same thread the whole way through.
They arrive already knowing your setup
Your plan, your sites, your mailboxes and your invoices are on the screen in front of them before they reply, so you get straight to the problem.
The same team for everyone
A one site plan reaches exactly the people a sixteen site plan reaches. Care Pro buys you a first reply within 1 hour, written by that same team.
An answer at two in the morning, on the page you are already on.
Kora is built into the panel and reads your own account before it replies.
Something looks wrong with my checkout.
KoraI can see it. Your payment plugin updated at 01:58, which is when the checkout changed. Here is what to do next.
Kora is included on every plan and answers on every page in the panel.
Send a message and a person reads it.
It lands in the same inbox as the support desk, and a person from our own team picks it up.
What you send is used to answer you and for that alone. The Privacy Policy sets out what we hold and for how long.
What people ask before they write to us.
Write To UsKora answers immediately on any page in the panel. When a person is the right answer, one of our own team picks it up. On Care Pro, a person replies within 1 hour.
Yes. The same team supports every plan. Cloud Power gets faster first replies. Care Pro adds a first reply within 1 hour.
Yes. The migration wizard is free on every plan and moves your site, your mailboxes and your DNS records for you. When a site needs a person, our team helps you move it, free. If you would rather hand the whole move over, one of our engineers will carry it out from start to finish, with a supervised switch-over, for a published price (US$150.00, one-off).
Yes. Kora answers plan and pricing questions immediately and has read the catalogue, the price list and the Terms. The sales desk is a person, on business days, for anything commercial beyond that.
Kora is there at any hour, on any page in the panel, and it reads your account and walks you through the fix. When you need a person, our team picks it up. On Care Pro, a person replies within 1 hour.
Ask before you decide.
- Tell Kora what you are building and it will tell you which plan fits, what it costs and what is included. It answers immediately, on any page.